Refund Policy

1. Overview

At AdViral AI Studio, we strive to deliver exceptional value. If you are not satisfied with your subscription, we offer refunds under the conditions outlined below.

2. Eligibility for Refunds

You may be eligible for a refund if:

• You request a refund within 14 days of your initial purchase.
• You have not excessively used the Service (e.g., generated a disproportionate volume of content relative to your subscription tier).
• You experienced a technical issue that prevented you from using the Service, and our support team was unable to resolve it.

3. Non-Refundable Items

Refunds will not be granted for:

• Requests made after 14 days from the initial purchase.
• Subscription renewals (you must cancel before the renewal date).
• Accounts terminated due to violation of our Terms of Service.
• Partial use of a billing cycle after cancellation.

4. How to Request a Refund

To request a refund, contact our support team at support@useadviral.com with your account email and reason for the request. We aim to process refund requests within 5-7 business days.

5. Refund Method

Approved refunds will be issued to the original payment method used at the time of purchase. Depending on your payment provider, refunds may take 5-10 business days to appear in your account.

6. Cancellation Policy

You can cancel your subscription at any time from your billing settings. Cancellations take effect at the end of the current billing cycle, and you will retain access until that date.

7. Disputes & Chargebacks

We encourage you to contact us directly before initiating a chargeback. Unresolved disputes may result in account suspension. We reserve the right to dispute invalid chargebacks.

8. Changes to This Policy

We may update this Refund Policy from time to time. Changes are effective upon posting to this page.

9. Contact

For refund inquiries, please contact us at support@useadviral.com.